ACMESA Alert: Change Healthcare Cyberattack - Update Billing Agent and Apply for Hardship Advances Additional Provider Flexibilities to Support Providers During Change Healthcare Disruption NC Medicaid continues to monitor the network interruption with Change Healthcare related to cybersecurity and the resulting decision to disconnect systems while the issue is resolved. We are focused on ensuring access to care for our beneficiaries once electronic claims submission functionality resumes. To support providers during this transition, NCTracks will implement the following flexibilities, aligned with guidance from the Centers for Medicare & Medicaid Services (CMS): How to Update Billing Agent Providers who want to change their billing agent in NCTracks to a different approved Trading Partner should use the Abbreviated Manage Change Request (MCR) to ensure quick processing. To complete the Abbreviated MCR go to the secure Provider Portal homepage.
Note: Only one of each type of abbreviated MCR can be submitted each day. In addition, if the user has submitted an abbreviated MCR, they cannot submit a full MCR on the same day. A list of NCTracks Trading Partners can be found on the Trading Partner Information page in NCTracks. Extension of Timely Filing Requirements NC Tracks will waive timely files for all claims submitted on or after Feb. 21, 2024, for 60 calendar days. NC Medicaid will continue to monitor the evolving situation and will provide updated guidance if the timely filing waiver is extended further. Providers Needing Hardship Payments If a provider is not able to successfully submit claims to NCTracks after attempting all the flexibilities above and is at risk of not meeting financial obligations, the provider may request a hardship advance to offset business cost due to unpaid claims due to the Change Healthcare disruption. To request a hardship advance, send an email to Medicaid.hardships@dhhs.nc.gov with the following information: A sentence stating your request to receive a hardship advance and how the Change Healthcare disruption has impacted the providers ability to submit claims.
NC Medicaid will respond to the completed request by sending a Hardship Advance Agreement. Once NC Medicaid receives the executed Hardship Advance Agreement, advances will be issued in the next scheduled NCTracks checkwrite. Hardship advance requests pertaining to Managed Care members must be sent to each Prepaid Health Plan, as appropriate. Contact NCTracks Call Center - 800-688-6696
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